Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping at Nate’s Holiday Shop. This Shipping Policy explains how we process and deliver orders within the United States.

Because many of our products are seasonal, including Halloween costumes, decorations, Christmas merchandise, and holiday accessories, we strongly recommend ordering early enough to allow for processing and delivery before your intended holiday or event.

Order Processing

Most orders are processed within 1–3 business days, excluding weekends and holidays.

Nate’s Holiday Shop works with third-party suppliers and fulfillment partners, and products may ship directly from those suppliers. Because of this, processing times may vary depending on product availability, supplier location, order volume, and other factors.

Order processing time and shipping transit time are separate.

Once your order has been processed and shipped, you will receive a shipping confirmation email with available tracking information.

Some orders containing multiple products may be fulfilled by different suppliers and may therefore ship in separate packages.

Seasonal Ordering & Holiday Deadlines

Because delivery times can vary, delivery by a specific holiday or event is not guaranteed unless we expressly state otherwise on the applicable product page or at checkout.

Customers are responsible for allowing sufficient time for both order processing and shipping when purchasing products for a specific date.

This is particularly important for:

  • Halloween costumes and accessories

  • Halloween decorations

  • Christmas decorations and gifts

  • Thanksgiving merchandise

  • Easter merchandise

  • Valentine's Day merchandise

  • Other seasonal or event-specific products

During periods of high seasonal demand, processing and shipping times may be longer than normal.

We strongly recommend ordering seasonal merchandise as early as possible.

Shipping Destinations

We currently ship only within the United States, including U.S. territories where available through our shipping providers.

We do not currently offer international shipping.

Shipping Methods & Delivery Estimates

Estimated delivery times after an order has shipped are:

  • Standard Shipping: 5–15 business days

  • Expedited Shipping (if available): 2–7 business days

These are estimates only and are not guaranteed delivery times.

The estimated delivery period does not include the order processing time described above.

Actual delivery times may vary depending on the shipping carrier, destination, supplier, seasonal demand, weather, and other circumstances.

Shipping Costs

Shipping costs are calculated at checkout and may vary based on factors including:

  • Product size and weight

  • Shipping destination

  • Shipping method

  • Supplier or fulfillment location

  • Applicable carrier rates

Any free-shipping promotions will be clearly displayed at checkout.

Tracking Information

Once an order ships, available tracking information will be provided by email.

Please allow approximately 24–72 hours for tracking information to begin updating after shipment.

Some tracking numbers may take longer to show movement depending on the carrier or fulfillment provider.

Orders containing multiple products may arrive in separate packages and may have separate tracking numbers.

Shipping Delays

Delivery estimates are not guaranteed.

Nate’s Holiday Shop is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • High seasonal shipping volume

  • Supplier or fulfillment delays

  • Incorrect or incomplete shipping information

  • Government actions or other unforeseen circumstances

If a shipment is delayed, we will make reasonable efforts to assist you and provide available tracking information.

A shipping delay does not automatically qualify an order for a refund or cancellation. Any refund or other resolution will be handled according to the circumstances and our Returns & Refund Policy, as applicable.

Delivered, Lost, or Stolen Packages

Once an order is marked as delivered by the carrier to the shipping address provided at checkout, the order is considered delivered.

Nate’s Holiday Shop is not responsible for packages that are lost or stolen after confirmed delivery.

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your property and other delivery locations

  2. Checking with household members or neighbors

  3. Contacting the shipping carrier

  4. Contacting us if you need assistance investigating the shipment

Customers are encouraged to use a secure delivery location whenever possible, particularly for valuable or time-sensitive holiday purchases.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We may be unable to change a shipping address once an order has entered processing.

If an order is returned to the sender because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be reshipped.

If the original shipment cannot be recovered or reshipped, any available refund will be handled in accordance with our Returns & Refund Policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at:

returns@natesholidayshop.com

Please include:

  • Order number

  • Description of the issue

  • Photos of the product

  • Photos of the shipping packaging

  • Photos of the shipping label, when applicable

Please do not discard the product or packaging until we have had an opportunity to review the issue.

Damaged, defective, or incorrect items will be handled in accordance with our Returns & Refund Policy.

Multiple Shipments

Because products may be fulfilled by different suppliers or fulfillment partners, items from the same order may arrive in separate packages and at different times.

Receiving one package does not necessarily mean that all items in your order have been delivered.

Please use the tracking information provided for each shipment to determine the status of individual items.

Seasonal Merchandise

Seasonal products are subject to availability and may sell out during periods of high demand.

We do not guarantee that a seasonal product will remain available through a particular holiday or event.

If an ordered product becomes unavailable before it can be fulfilled, we will contact you regarding the available options, which may include a replacement or refund.

Contact Information

For shipping questions or assistance with an order, please contact:

Nate’s Holiday Shop
Email: nate@natesholidayshop.com
Website: natesholidayshop.com

For returns, damaged items, defective products, or incorrect items:

Email: returns@natesholidayshop.com

Policy Acceptance

By placing an order with Nate’s Holiday Shop, you acknowledge that you have read, understood, and agreed to this Shipping Policy.