Refund policy

Returns & Refund Policy

Last updated: September 2026

Thank you for shopping at Nate’s Holiday Shop. We want you to be happy with your purchase. Please review the following return and refund guidelines carefully, particularly for seasonal merchandise and Halloween costumes.

Returns

We accept eligible returns within 30 days of delivery, provided the item meets all return requirements outlined below.

To qualify for a return:

  • The item must be unused and in new, resalable condition

  • The item must not have been worn, used, installed, decorated with, or altered

  • The item must be returned in its original packaging, including tags, accessories, and other included components

  • Proof of purchase is required

  • The return must be authorized by Nate’s Holiday Shop before being shipped back

Items returned in unacceptable condition may be refused and returned to the customer.

Seasonal Return Deadline

Because many of our products are purchased for specific holidays and events, seasonal merchandise must be returned within 30 days of delivery and before the applicable holiday whenever possible.

Returns requested after the relevant holiday may be denied if the item is no longer reasonably resalable due to the seasonal nature of the product.

Halloween Costumes & Accessories

Halloween costumes and costume accessories must be returned unused, unworn, and in their original packaging.

For hygiene and resale reasons, we cannot accept returns of costumes or costume accessories that have been:

  • Worn

  • Washed or cleaned

  • Altered or modified

  • Damaged

  • Missing tags, packaging, or accessories

  • Exposed to smoke, pets, makeup, body odor, or other conditions that affect resaleability

Costumes that have been tried on may only be returned if they remain in new, unworn, resalable condition and all original packaging and tags are intact.

Costumes and Halloween merchandise returned after Halloween may be subject to additional restrictions because of their seasonal nature.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items

  • Gift cards

  • Items that have been worn, used, altered, installed, or damaged after delivery

  • Costumes or costume accessories that are not in new, resalable condition

  • Items missing original packaging, tags, accessories, or components

  • Personalized or custom-made items, unless they arrive damaged or defective

  • Items damaged due to misuse, improper care, or modification

Return Process

To request a return, contact:

returns@natesholidayshop.com

Please include:

  • Order number

  • Item(s) you wish to return

  • Reason for the return

Do not ship an item back until your return request has been approved.

Returns sent without authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to reasons such as:

  • Change of mind

  • Incorrect size

  • Ordering the wrong item

  • No longer needing the item

  • Other reasons unrelated to an error or defect on our part

Original shipping charges are non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.

If an item is damaged, defective, or incorrect, contact us before returning it so we can determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at:

returns@natesholidayshop.com

Please include:

  • Your order number

  • A description of the problem

  • Clear photos of the item

  • Photos of the packaging and shipping label, when applicable

We may request additional information to help us determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Refunds

Refunds are issued only for items that meet the eligibility requirements of this policy.

Once an approved return is received and inspected:

  • Approved refunds are issued to the original payment method

  • Refund processing typically takes 5–10 business days

  • Your bank or payment provider may require additional time before the refund appears on your account

Original shipping charges are generally non-refundable.

If a returned item does not meet the requirements of this policy, the refund may be denied.

Exchanges

We do not offer traditional exchanges for most products.

If you need a different size, style, or item, you may return the eligible item according to this policy and place a new order.

If an item arrives damaged, defective, or incorrect, contact us at returns@natesholidayshop.com and we will work with you to determine the appropriate resolution.

Order Cancellations

Orders may be canceled only if the cancellation request is received before the order enters processing.

Because many of our products are shipped through third-party fulfillment partners, orders may begin processing shortly after they are placed.

Once an order has entered processing or has shipped, cancellation may no longer be possible. In that situation, the order must follow the return process outlined in this policy.

Lost or Stolen Packages

If a carrier's tracking information shows that an order was successfully delivered to the shipping address provided at checkout, the order is considered delivered.

We are not responsible for packages that are lost or stolen after confirmed delivery.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and the carrier. You may also contact the carrier directly to request additional delivery information.

Policy Acceptance

By placing an order with Nate’s Holiday Shop, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.